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Ortiz then removed the 18.5 percent gratuity that was automatically included, which the receipt states can be done if the customer alerts staff.
Fuck that. If you write a racist message, you should be charged double gratuity
Unfortunately I’m sure the credit card company wouldn’t give a shit and would issue a chargeback
They paid in cash per TFA
I too quoted the article. My statement was more general rather than just “this one racist couple should have been charged more.” Of course they paid in cash, likely with pennies to cent to ensure that their racism didn’t allow the server to get a dime.