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They were charged 11x what they should have paid. they were overcharged 10x, because they would still have been expected to pay the original (1x) charge.
The 1k% refers to the overcharge, so they are technically correct.
Ah I suppose so.
Like everyone else here, I also hate this use of a percentage.
It’s better than “0.01 cents” used to mean “1 cent”
I don’t think “0.01 cents” ever meant 1 cent. $0.01 or 0.01 dollars would be 1 cent.
Yeah, about that. Bit of a throwback but: https://m.youtube.com/watch?v=MShv_74FNWU